For Equipment Manufacturers
Flexible solutions for all your needs
Overview
We provide pan-India and international services for equipment manufacturers on various fronts like:
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Pre-installation
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Installation
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Commission
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Breakdown
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Preventive maintenance
Having a functioning customer support system is vital for businesses that cross geographical boundaries to reach their goals. A lack this kind of support can lead to a struggle to get the deserved market share according to their strategy.
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We are well poised to ensure that your business attains boosted business volumes by devising mechanisms for corrective action, and preventing the effect of such lacunae on your brand through full-fledged customer support.
Key Services
TECH SUPPORT
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TECH SUPPORT
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We provide unique customers service offerings such as pre-installation, installation, user operation and training, breakdown support and preventive maintenance schedules.
PROFESSIONAL REPRESENTATION
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PROFESSIONAL REPRESENTATION
Our vast knowledge and experience of the industry makes us perfect to represent your enterprise. Choose us to present your side at client briefings, meetings, negotiations and more.
HANDLING ENQUIRIES
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HANDLING ENQUIRIES
We are well equipped to understand the potential of every query and can help you filter them effectively through our representation. Technically optimised, we can also initiate discussions and coordinate on sales and marketing.
ANY SERVICE REQUIRING FIELD EXPERT
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ANY SERVICE REQUIRING FIELD EXPERT
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Our services are optimised for those who seek the skills of a field expert for specific tasks. We can provide you with an overview of the market, give advice on the loopholes and blind-spots of a project plan, and guide your functions and aspirations with services tailored to your needs.
Why you should choose us
Pro-active inquiry for tech support, installation or commissioning often do not get addressed in the same way as commercial issues. In many cases, distribution companies have esteemed financial support and are led by professionals who are adept at increasing profit-margins and commissions. The blind spot for such distributors, however, is the prioritisation and fulfillment of their tech requirements, which need the same level of importance and intricate strategy for optimum results.
Effective, prompt and detailed tech support can take your company to the next level in terms of performance, and majorly boost your brand image. Our customised-for-you support isolates and fixes loopholes to give your company the highest level of customer satisfaction while bolstering your sales.
15 years
in radiopharmaceuticals
30 years
in medical imaging systems
13
PET tracer synthesizers supported in India
10+
Ga68 PET Tracer systems installed in India
Let us lend you a helping hand

| Let us lend you a helping hand
Our services are perfect for a more vigilant and attentive support system to match all your tech and marketing requirements.

FAQs
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1. InitiationThis stage calls for defining the project in a broader sense. The proposal is tested for viability and feasibility, and further discussion is only conducted after getting a green signal from all stakeholders. The involvement of experts in this phase will let you get your ideas effectively reconfirmed and make the most of your knowledge. A clear concept is, however, not enough to make the right decisions for a project. Having relevant information on the required resources, time frame, expenses, threats, risks, limitations, expected revenues, etc. is key. With our techno-commercial inputs, you will be enlightened enough to make informed decisions. We’ll also help you with the project budget estimation and site selection. The location is selected depending on factors like current market demand in the geographical area, connectivity to nearby cities, other cyclotrons in the location, etc. We will study these points and guide you before deciding on the city of the cyclotron location.
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2. PlanningDifferent projects have different needs in terms of equipment, site, utilities (air conditioning, electrification, logistics, regulatory aspects, etc.), site preparation, configurations, etc. We will help you prepare in these areas and assist during negotiations with various suppliers, vendors, and other parties involved, as per requirement. Our comprehensive way of working allows us to identify specific needs of your project to maintain the workflow and meet regulatory requirements. Along with your team of architects and contractors, we can help you with site-planning based on today’s and tomorrow’s needs. If needed, we will help you choose the right vendors and can then serve as a coordinator. The vendors will be evaluated on various aspects while keeping viability and feasibility into consideration. We have no biases towards any vendors and will respect all your preferences.
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3. ExecutionThe success of any project depends on its execution. In this phase, a lot of areas and resources have to be managed, which require effective communication skills. According to the plan, teams have to be managed and assessed. On your behalf, we’ll coordinate with all contributors from a technical, commercial and timeline point of view. We can also help in recruiting and screening people for specific tasks in the interest of the plant and machinery. To make your project operational, we will help you install and test equipment.
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4. ControlIt may happen so that you are able to meet your project deadline but your plant fails to meet the desired quality levels. This can be avoided by proper tracking of the plant performance against the plan. You can trust us with monitoring your plant and establishing reporting procedures. We’re also capable of giving regulatory guidance and helping you maintain IQ/OQ/PQ. We may need to adjust schedules or take other necessary steps to optimise the performance. These changes are usually inevitable and give the best results when made under the guidance of experts.
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5. ClosureBased on routine demands and execution, we will train your employees to operate machinery in an efficient manner. We will also include safety measures in our training. We will guide you to meet quality control requirements, then help you with logistics to deliver the highly-perishable (short half life) products. Our inputs on marketing strategies will be aimed towards increasing your market share and efficient running of the plan.